Return & Refund Policy – Hoco Bangladesh

At Hoco Bangladesh, we strive to provide our customers with original, high-quality gadgets and accessories. However, if you are not entirely satisfied with your purchase, we’re here to help.

Eligible Return Conditions

You may request a return or refund under the following circumstances:

1. Incorrect Product Received
   
   
   • If the product you received is incorrect or does not match the description provided on our website (wrong model, color), you are eligible for a return or exchange.
     
     
2. Product Condition
   
   
   • The item must be unused, unopened, and returned in its original packaging, including all accessories, tags, manuals, and protective materials.
     
     
   • Any signs of usage, damage, or tampering will void the return eligibility.
     
     

Return Request Timeline

• Return requests must be submitted within 7 days of receiving the product.
  
  
• Returns made after this period will not be accepted.
  
  

Return Process

1. Contact us via WhatsApp at 01946234522 or email at contact@hoco.com.bd with your order number and reason for return.
   
   
2. Our support team will verify the issue and guide you through the return process.
   
   
3. Once the product is received and inspected, we will notify you of the approval or rejection of your refund.
   

Refund Method

• Approved refunds will be processed to your original payment method or other payment method as per customer request.
  
  

Shipping Costs

• If the return is due to our error (e.g., incorrect item sent), we will bear the return shipping cost.
  
  
• If the return does not meet the above criteria, the customer may be responsible for the return shipping charges.
  
  

Non-Returnable Items

• Used items, items without original packaging, or products damaged due to customer mishandling are not eligible for return or refund.
  
  

For any questions regarding this policy, please feel free to reach out to our support team at 01946234522 or contact@hoco.com.bd.

Why Choose Hoco Bangladesh?

• Hassle-Free Returns: A straightforward process for your convenience.
• Quick Refunds: Receive your refund promptly.
• Customer First: We value your trust and strive to exceed your expectations.

Shop confidently with Hoco Bangladesh, knowing that your satisfaction is guaranteed.